Sonakshi Creation

Handicraft Inventory & Sales Tracking CRM

Handicrafts & Manufacturing

Overview

Sonakshi Creations is a handicraft manufacturer that traditionally managed its sales through manual challans instead of invoices.

While this method suited their customer base, it created significant operational challenges: delayed payments, lack of visibility into outstanding dues, and difficulty in tracking real-time stock movements.

To resolve these issues, iBirds Software Services developed a customized Inventory & Sales Tracking CRM that combined challan-based sales management, inventory tracking, and automated payment reminders. The system provided real-time visibility of stock and outstanding dues, leading to faster collections and improved cash flow.

Technologies Used

Frontend: React.js
Backend: Node.js
Database: PostgreSQL
Deployment: AWS EC2
Real-Time Updates: Socket.IO

Key Challenges

  1. Manual Challan-Based Sales – No digital system to manage challan entries and payments.

  2. Delayed Payments – Lack of reminders caused missed or late collections.

  3. No Visibility of Outstanding Dues – Difficult to track which customer owed how much and payment deadlines.

  4. Inventory Mismatches – Stock movements weren’t updated in real-time, causing confusion in availability and planning.

Implementation by iBirds

iBirds delivered a customized CRM tailored to Sonakshi Creations’ handicraft sales process with the following modules:
Challan-Based Sales Entry

  • Developed a digital challan system where all sales were logged electronically.

  • Maintained detailed records of customer purchases without altering existing business practices.

Inventory & Stock Movement Tracking

  • Automated stock updates whenever a challan was generated.

  • Enabled real-time visibility into product availability and movement.

Real-Time Notifications & Reminders

  • Integrated Socket.IO for instant notifications on stock and payment updates.

  • Set up target-date reminders to notify customers and staff about pending collections.

Outstanding Dues & Payment Tracking

  • Built a dashboard displaying all outstanding payments, due dates, and customer balances.

  • Gave management a clear overview of financial health at any time.

Outcomes & Impact

  • Faster Collections: Automated reminders reduced payment delays.

  • Improved Cash Flow: Real-time tracking of dues ensured steady inflow of revenue.

  • Accurate Inventory: Live stock updates eliminated mismatches and planning errors.

  • Seamless Transition: Retained challan-based workflows while digitizing tracking and reporting.

  • Better Visibility: Management gained complete clarity on customer balances, due dates, and sales performance.

Conclusion

By implementing a Handicraft Inventory & Sales Tracking CRM, iBirds enabled Sonakshi Creations to modernize its traditional challan-based sales process without disrupting its business model. The system provided real-time payment reminders, inventory visibility, and outstanding dues tracking, resulting in faster collections, improved cash flow, and better operational efficiency. This project highlights iBirds’ ability to deliver industry-specific digital solutions, especially for businesses that operate with unique workflows like handicrafts manufacturing and challan-based sales.
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